Managed IT services in Ottawa–Gatineau · Microsoft 365 · Cybersecurity

Get on with your day.
Your IT keeps working.

While you get on with your day (serving clients, sitting in meetings or sleeping), your IT keeps working: our AI agents monitor, fix and prevent problems on our own infrastructure in Quebec. And when you need a human, our Gatineau–Ottawa IT team picks up the phone. We serve Ottawa, Gatineau and, remotely, businesses across Canada.

Your IT keeps working while you get on with your day: our AI agents monitor, fix and prevent problems. And when you need a human, our Gatineau–Ottawa team picks up.

Monitoring, even when nobody’s watchingMonitoring
24/7
To answer an everyday question, at 2 a.m. or 2 p.m.AI response
30 sec
A Gatineau–Ottawa team that picks up the phoneLocal team
Local
  • Microsoft CSP Partner
  • AI hosted in Quebec
  • Service in English and French

While you were sleeping

Just another night:
it all gets done without you

You close the laptop. Your IT keeps going: everything is checked, fixed and flagged, then summed up for you in the morning. Already included in your contract.

10 PM
7 AM
10:30 PM Backup

Backups verified

Every backup from the day is checked with a test restore. A backup that can’t be restored is a backup that doesn’t exist.

1 / 7 · Illustrative example

IT documentation included

Your IT, documented end to end.
Always up to date.

For every client, we keep a complete report on their IT environment: security, backups, network, computers, licences, contacts and action plan. Written in plain language and updated as things change.

  • Readable by non-techiesEvery section opens with a one-sentence summary and a colour code.
  • Always up to dateA new hire, a replaced device? The report keeps up.
  • A costed planRoadmap, cost estimates and a calendar of deadlines.
  • Ready to sharePrintable, for your management, your insurer or your auditors.
IT report prepared for your business by Bios
Gatineau Continuously updated Confidential
HomeOverviewSecurityContinuityNetworkComputersContactsPlan & budget
How to read this report: colours show the status Good To improve To fix
The essentials in five minutesOverview8prioritiesRead first
Are we well protected?Security82%Microsoft Secure ScoreGood base, to strengthen
What happens if something fails?Continuity3 / 3servers backed up nightlyData backed up
How is it all connected?Network & Wi-Fi2Wi-Fi networks to alignFix first
Which devices and software?Computers & licences31devices inventoriedReplacements to plan
Who to call?Contacts4vendors with accessReference
What to do, when and for how much?Plan, budget & deadlines3action phasesReady to approve
To go furtherAppendixGlossary of technical terms and sources consulted.Reference
Swipe the cards to see the whole report. Preview of a client report. Figures are examples.

Frequently asked questions

Your questions about our IT services

Another question? Call us at +1 (819) 770-6122.

What is a managed IT service provider?

A managed service provider (MSP) takes care of a company’s entire IT for a fixed monthly cost: employee support, 24/7 monitoring, security, backups and Microsoft 365. Bios plays that role for small and medium businesses in Ottawa, Gatineau and across Canada. Learn more about our managed IT services.

What areas do you serve?

Our team is based at 10 Noël Street in Gatineau. We travel throughout Ottawa, Gatineau and the Outaouais, and we serve businesses across Canada remotely.

How much do your IT services cost?

Our managed services come at a fixed monthly cost, based on your number of employees and devices. The free 30-minute assessment lets us propose a precise plan, with no commitment.

How do you use artificial intelligence?

AI is built into everything we do: monitoring, ticket triage, security with Microsoft Defender, documentation and reporting. Our AI agents are hosted on our own infrastructure in Quebec, and our team stays in charge of every decision.

Where is my data hosted?

Data processed by our AI agents never leaves our infrastructure in Quebec. Our work tools are hosted on Microsoft 365 in Canada, and our clients’ websites on our own server in Canada.

Do you offer service in French?

Yes. Our team serves you in English or French, your choice, in Ottawa as well as Gatineau.

Focus on your business. We’ll handle the rest.

Free 30-minute IT assessment. No commitment, and your data stays with Bios.

Schedule my free assessment